Privacy Policy

Effective Date: December 28, 2024

This Privacy Policy describes how Digitaltelca Media and Technology Inc. ("Digitaltelca", "we", "us", or "our") collects, uses, and discloses your personal information when you use our website, digitaltelca.com (the "Website"). Digitaltelca ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and use our services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, company name, job title, and any other information you voluntarily provide through forms on our website, during consultations, or through other communication channels.
• Website Usage Information: We collect information about your interactions with our website, including your IP address, browser type, operating system, referring website, pages visited, time spent on pages, and other usage data. We may use cookies, web beacons, and similar technologies to collect this information.
• Information Related to Services: If you use our services, such as website development, AI chatbot integration, or virtual AI phone assistant, we may collect information related to those services, including website content, customer interactions, call logs (with appropriate consent and anonymization where applicable), and other data necessary to provide and improve the services.
• Chatbot and AI Assistant Data: When you interact with our AI chatbots or virtual AI phone assistants, we collect the content of those interactions, including text, voice recordings (with explicit consent), and other related data. This data is used to improve the performance of our AI models and provide better service. We commit to anonymizing and aggregating this data whenever possible for model training.

2. How We Use Your Information

We may use your information for the following purposes:

• Providing and Improving Services: To deliver the services you request, personalize your experience, and improve the functionality and performance of our services.
• Communication: To respond to your inquiries, provide customer support, send important updates about our services, and communicate marketing information (with your consent, where required by law).
• Marketing and Advertising: To promote our services and target advertisements to relevant audiences (with your consent, where required by law). You can opt-out of marketing communications at any time.
• Analytics and Research: To analyze website usage, understand customer behavior, and conduct research to improve our services and develop new features.
• Legal Compliance: To comply with applicable laws and regulations, legal processes, or government requests.
• Service Optimization: To train and improve our AI models, ensuring better performance and accuracy. This data will be anonymized and aggregated where possible.

3. Disclosure of Your Information

We may disclose your information to the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting providers, analytics providers, and marketing platforms. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share information with business partners who offer complementary services or products. We will only do so with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Data Encryption: We use encryption technologies to protect sensitive information during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We will retain your information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices

You have the following choices regarding your information:

• Access and Correction: You may request access to your personal information and request corrections or updates.
• Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
• Cookies: You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

contact@digitaltelca.com